Tesla Customer Service asks Tesla owner to haul his Burned Tesla to the Service Center

Bishal Malla’s Tesla went up in flames in the middle of a busy highway so he contacted the company’s customer service hoping for answers. Instead, he was met with silence and one absurd recommendation to tow his burnt car to a Tesla-servicing center with out-of-pocket cost.

Malla an Indian Californian resident, was out running errands in his Tesla Model Y. As he was about to turn on the exit of Highway 99, he felt his whole car shaking vigorously and so in panic he got out to check for what he first thought was a flat tire.

Instead, he found smoke and fire bellowing out from the bottom lithium battery cage of his Tesla Model Y. Soon his entire car was engulfed in flames.

“One agent I talked to had an audacity to tell me to take my fully burned Tesla to the Tesla recommended servicing center,” Malla said on Reddit. “How in the world am I going to do that?”

“If this had happened 30 minutes later, my whole family would be in there,” he said on Reddit, adding that he was driving home to take his wife and two children to a family gathering.

Representatives for Tesla did not immediately respond to a request for comment sent outside regular business hours.